CASE STUDY
Transforming healthcare with data!
Our client, a public healthcare provider operating about 500 small and mid-sized healthcare clinics that provide maternal and childcare services, faced multifaceted challenges. This case study explores how our data-driven solutions addressed these challenges, revolutionizing the client's approach to healthcare services and administration.
Executive Summary
By leveraging Appverse and ViewZen Analytics, we not only transformed the healthcare delivery and administration but also laid the foundation for a dynamic and responsive healthcare system capable of addressing evolving needs effectively.
The Challenges
The client hardly had access to any real-time data or visibility into the day-to-day operations of the clinics. Engagement with the patient was only at the clinic. Most of the data that could have been helpful in decision making was maintained in paper registers.
Non-uniform Quality
Quality variations across clinics were hindering overall patient satisfaction.
Low Footfalls
Clinics were experiencing lower footfalls compared to the addressable population in their operational areas.
Perception Issues
Public healthcare clinics faced a perception problem regarding the quality of amenities and services provided.
Workforce Motivation
Employees in the clinics exhibited low motivation levels, impacting their performance.
The Solution
Our team implemented a comprehensive data-driven approach to address the challenges faced by the client.
Data Culture
To create this data culture within the organization, the first thing that we needed was the data itself and that too of reasonable quality. This soon became our first impediment. Data was mostly non-digital, provided very few inputs, was non-standardized and only limited insights could be drawn out of it. Therefore, we decided to take a bottoms-up approach, wherein we first introduced a digital data culture at the clinics.
Available Devices
A quick workshop with the clinics helped to assess the penetration of Smartphones and capacity of the users to use Mobile Apps. Once we were certain that the majority of the workforce could be easily trained to use the Mobile Apps, we quickly configured a few important Apps on our Appverse Platform. These Apps immediately started providing us with good quality near-real digital data.
Unified Data Platform
Introduced a centralized data platform to gather, process, and analyze real-time data from all 500 clinics. Hundred(s) of data point from multiple Apps gets consolidated near real-time onto our Data Analytics Platform which helps stakeholders at various levels to monitor and improve the key indicators.
Work Management
Users helped us to quickly develop additional features on the App that would help them in managing their work. Features such as (a) getting alerts of patients who are missing critical visits (b) dashboards that helped them to track upcoming events of patients such as immunization (c) plan the workday etc. led to a significant improvement in service delivery.
Key Results
Real-time visibility into data is enabling the client to get timely insights. There is marked improvment in the operational efficiency of the system.
